Here are a few benefits of booking with us. With our company, you can:

• Enjoy streamlined service.
• Access past invoices, checklists, and other details about your cleaning session easily.
• Receive discounts for recurring bookings and earn referral credits for extra savings.
• Schedule new bookings directly through your dashboard (for returning customers).

We advise all of our staff to wear masks throughout your cleaning appointment and to inform us immediately if they feel unwell. Also, we provide several paid sick days and additional unpaid leave to ensure their full recovery. In the event that a member of our team becomes sick, we will make every effort to reschedule your cleaning or send another team member to provide the service.

Our work week goes from Monday through Saturday. However, you can contact us to see if we can provide service on Sunday on an as-needed basis.

Your cleaning appointment is based on your schedule and the availability of our cleaning technicians. You can request a cleaning appointment before or after our normal hours of operation and we will try our best to fit your needs while keeping our employee’s schedule in mind.

We are open from 8 AM to 6 PM, Monday through Saturday.

Yes, we are not open on the following holidays:

• New Year’s Day
• Martin Luther King’s Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Thanksgiving Day
• The Day After Thanksgiving
• Christmas Eve
• Christmas Day

Please take a look at our Holidays And Closures page for additional information about when we may be closed.

Cleaning sessions that are booked before or after the holidays do not cost more. However, you may be charged more if you require additional services or if we need to dedicate more time to your cleaning.

Yes, we do bring our own cleaning supplies. However, if you would like for us to use your products on the job, do not hesitate to let us know. Contact us, fill out the cleaning product release form, and we’ll have your space clean in no time!

We would greatly appreciate if we would be able to use your vacuum cleaner to prevent cross contamination and the transfer of potential allergens. However, you can request for us to bring a vacuum for your cleaning appointment. Please note that vacuums are available only after being sanitized and are provided on a first-come, first-served basis.

We aim to prevent this situation from happening. However, we do have an internal procedure in place in case this occurs. We understand that this is an inconvenience, so we will provide a pro-rated reimbursement based upon the impact this has on your cleaning session.

This situation is a little different. Please ensure that the space is accessible for our cleaners so that they can do an efficient and premium clean. Our cleaning technician or another staff member will reach out to the designated first point of contact for emergencies or a designated individual to get help. So, be on the lookout for messages or calls from us. However, failure to respond in a timely manner means that you may be subject to a fee. You can view more details of the entire process in the Service Agreement.

Either way works for us! We will always store your keys and alarm codes in a secure location. Alternatively, if you would like to be in attendance during your cleaning, you can let us in.

We accept most major debit and credit cards (Visa, Mastercard, American Express, Discover, Diners Club). You can also pay by check/money order or submit a payment through PayPal. Please note that if you are paying by check/money order, your first booking must be paid in full prior to the date of your cleaning session. After this initial payment, payment via money order/check can be sent on the date of your cleaning session. If you would like to make your payment via Paypal, you can submit it here: paypal.me/thepremiumcleaners. Please view our Service Agreement or contact us at support@thepremiumcleaners.com if you have any questions concerning our accepted forms of payment.

Pay-Per-Hour Service

Scheduling a cleaning consultation is not necessary for the pay-per-hour service. On our platform, you may instantly schedule this service. However, please note that the satisfaction guarantee is not applicable. Additionally, unless an authorized staff member gives the go-ahead, our personnel are permitted to only complete general cleaning tasks. This service works best for those who would like us to clean after an event.

General And Deep Cleaning Service

To use our general and deep cleaning services, you must first make an appointment for a cleaning consultation. After that, you'll receive a personalized cleaning proposal and be able to determine whether or not to move forward. This method is more thorough and customized to meet your needs. Services for general cleaning include mopping, sweeping, light dusting, and other tasks. Our deep cleaning service includes detailed cleaning of baseboards, windowsills, and blinds, as well as dusting. The interior windows are also cleaned as part of this service.